Careers Wales Case Study
Careers Wales and LinguaSkin – Empowering Language Choice for Microsoft Dynamics
Background:
Careers Wales, a Welsh Government funded organisation, planned to implement a new Customer Relationship Management (CRM) system using Microsoft Dynamics 365 Customer Engagement (CE) and also move their HR over to Dynamics Finance & Operations (FinOps).
The Challenge
The primary challenge was to implement new, unified CRM & HR systems that not only met the organisation's operational needs but a pivotal requirement was compliance with the Welsh Language Act. The goal was for both English and Welsh to be equally available and of equal quality, allowing staff to choose their preferred language for interaction.
The Solution
Careers Wales partnered with LinguaSkin to integrate their innovative proxy localisation technology with Microsoft Dynamics, the chosen platform for the new CRM & HR systems. LinguaSkin’s solution enabled seamless integration of Welsh language capabilities, allowing staff to effortlessly toggle between English and Welsh without any compromise on functionality or user experience.
Implementation and Customer Experience:
The implementation process was marked by LinguaSkin's exceptional organisation, communication, and adherence to service delivery. Weekly updates kept Careers Wales informed about progress, ensuring any potential challenges were addressed promptly. LinguaSkin’s commitment to understanding and meeting the client’s specific needs was evident throughout the project, leading to an implementation that delivered exactly as promised.
Client Testimonial
Our collaboration with LinguaSkin has been a game-changer. The ability for our staff to work in their language of choice has significantly enhanced our internal operations and our service delivery. LinguaSkin's commitment to understanding our needs, coupled with their exceptional communication and organisation, was instrumental in the hassle-free addition of the language capability for the new systems.
Results:
The new CRM and HR systems, powered by LinguaSkin’s technology, revolutionised the way Careers Wales staff interacted with their digital tools.
Key benefits included:
- Language of Choice: Staff could operate in their preferred language, enhancing comprehension, accuracy and efficiency.
- Compliance with Welsh Language Act: The solutions met statutory requirements, demonstrating the organisation’s commitment to language equality.
- Innovative Technology: LinguaSkin’s proxy localisation technology was so seamlessly integrated that users were unaware of its presence, ensuring a natural and intuitive user experience.
- Pioneering Bilingual Solutions: Careers Wales became a pioneer in the public sector by offering fully bilingual CRM and HR systems, especially in Welsh, setting a benchmark for others to follow.
- Empowered Staff: Providing a choice of language not only complies with legal standards but also respects and values the linguistic preferences of the staff, fostering a more inclusive workplace culture.
The easy integration, technical excellence, and the ability to meet the unique bilingual needs of Careers Wales staff were highlighted as key factors in the success of the project.
Summary
The collaboration between Careers Wales and LinguaSkin showcases the transformative potential of proxy localisation technology in promoting linguistic inclusivity and operational efficiency.
By prioritising the language preferences of their staff and ensuring compliance with the Welsh Language Act, Careers Wales has not only enhanced internal operations but has also set a precedent for other organisations striving for bilingual excellence in their digital platforms.
LinguaSkin stands as a key partner in this journey, providing innovative solutions that bridge language gaps and empower users.
Further Resources
Press Release
Careers Wales Leads the Way in Bilingual Digital Innovation with LinguaSkin.